Services

A Pinpointed Approach

Successful program operation – no matter its scope and objectives – often requires a multifaceted approach with regard to customer service, communication, administration and rewards. And while most companies have the expertise to handle some of these vital services in house, many do not have the technology or staff to adequately handle program administration. That’s how Industrial Solutions can help.

Choosing Industrial Solutions as your administrative partner is a cost-effective option that ensures your program is operated in the most efficient and effective manner based on program structure and participant demographics. It’s also a choice that lets you focus on your core business while you enjoy the benefits generated by successful program operation.

Program Administration

Industrial Solutions can provide a full range of administrative services in support of program operation either independently or in partnership with a marketing/incentive firm. Our comprehensive cache of administrative services includes:
» Rebate Processing
» Loyalty Program/Process Design
» Program Website Design and Management
» Account Management
» Earnings Calculation and Validation
» Proof-of-Purchase Collection and Verification
» UPC (Barcode) Scanning
» Point Allocations and Award Deposits
» Customer Service
» Mailing Services
» Budgeting and Financial Assessment

Customer Service Support

We offer toll-free phone and email customer support number that participants, customers and sales staff can call with program questions. Personal contact with a knowledgeable services team is critical to a program’s success. At ISI we feel that this is our most important function with regards to your program. We understand that we are a reflection of the program sponsor and we take that very seriously.

Data Entry & Database Management

At Industrial Solutions, we build and maintain program databases for our valued clients. Our database management services can be employed as a stand-alone piece in support of your program operation or as one of the components we offer in our full-service program administration package.

Rebate Processing

Rebates are an enticing and effective tool in generating sales. But the rebate fulfillment process may seem like a labor-intensive, daunting task if your company does not have adequate administrative systems or staff. That’s where Industrial Solutions can help. Our highly trained staff of experts makes the process efficient, accurate and easy for both you and your customers – all at a cost-effective price.